As the shift towards cloud infrastructures and advanced IT workflows deepens, businesses are feeling the need for a layer of management to keep the systems smooth.
The above need has given rise to the Managed Service Provider industry in the business IT domain. The MSPs handle complex IT needs and cloud resources for business organizations, to offer them high availability and contingency support.
This support includes everything from consulting the business for choosing optimum cloud resources and to develop solutions for process automation. Some MSPs also provide technical support for in-house IT.
This helps MSMEs to Enterprises in abstaining from hiring extra staff for IT management and working on a contractual basis with Managed Service Providers. The client companies are able to save the costs as well as guarantee themselves a reliable fallback in case something goes wrong.
In 2019, there have been a number of turnarounds in this domain, both from a business requirement perspective and service advancement perspective. Here are the hot trends that matter the most!
1. Greater Focus on Security
Managed IT services providers usually ensure increased security standards as a part of the SLA. But as cyber threats risks loom large over critical business areas, MSPs are gearing up their security game.
Recently announced, MS Azure added a bunch of services for increasing their security standpoint which includes improvements in Azure Security Center and a new Anomaly Detector for finding anomalies in applications.
All of these services would be managed by the MSP in order to increase the degree of security for their business customers. AWS is also making security one of its core features by integrating with smaller businesses.
2. Diversification of Cloud Dependencies
Enterprise clients who have a number of processes going on in the same office are getting to diversify their cloud providers. When it comes to practical application, it’s often the case that a single CSP isn’t able to meet all the needs within budget constraints. Hence, businesses have started diversifying their CSP for different use cases.
A recent Google Cloud Platform outage warranted against depending upon the same cloud platform for all your needs. You need checks and balances to keep the system running in all scenarios.
MSPs are also beginning to provide support for more than one CSP to meet this demand.
3. Disaster Recovery as a Service
Disaster recovery is being talked of as a major compliance objective rather than just a contingency measure. Many government empaneled service providers are now required to ensure Disaster Recovery as a key measure in their policy framework.
Certain MSPs provide DR-as-a-Service using Azure’s Disaster Recovery module. This is good news for emerging businesses who don’t have an on-premise solution for managing their data backups and disaster recovery standards.
They can simply subscribe to a similar service and get their compliance requirements fulfilled while also ensuring a stringent Business Continuity Plan for their IT systems.
4. Blockchain is Going Mainstream
With the leading cloud service providers offering support for blockchain applications, it’s becoming easier for businesses to integrate it into their products.
Both Azure and AWS offer support for blockchain. A blockhain startup called Truffle has integrated developer tools for blockchain on Azure which helps the community to create smart contracts for their own use cases. The tools have become an instant hit with over 2 million downloads.
Blockchain can play multifarious roles in enterprise environments from identity management to keeping customer records safe to creating decentralized applications (dApps).
With MSP joining in the managed services scenario, we can expect a boost in Blockchain adoption and consumption.
5. Enterprise Adoption Observing a Rise
The MSP setup really suits the enterprise scenario which is evident by the fact that more and more enterprises are adopting MSPs for managing their IT operations.
While MSMEs can use the “as-a-Service” models to fulfill their needs and simply pay for the service they have used, enterprises are looking to form mergers with the MSPs. Enterprise clients want their entire workload to be shifted to the MSP company, and count them as their extended branch.
This tactic is beneficial for both the client company and the MSP as they can fruitfully exchange services.
Conclusion
The MSP market is evolving at a great pace and is trying to offer as many services as possible to its clients. The current trends show that the focus is chiefly on Security, Blockchain and Contingency, which continue to be the hottest topics for businesses. The waters surround blockchain are still indefinite but improvements are being made every day.
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